Governance and clinical oversight
N DISABILITY Services Pty Ltd is committed to doing the right thing for our clients, their families/guardian and the disability community and fully supports the implementation of the NDIS Quality and Safeguards Commission.
The Commission is a government body (independent of the National Disability Insurance Agency) which has been developed to improve the quality and safety of NDIS services and supports, investigate and resolve problems, and strengthen the skills and knowledge of providers and participants.
The NDIS Commission is an independent Australian Government regulator. The NDIS Commission registers and regulates NDIS providers. They also work with people with disability to improve the quality and safety of their NDIS supports and services.
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NDIS Commission actions and aims to improve the quality of the NDIS supports and services, the NDIS Commission:
Regulates and Registers NDIS providers monitors NDIS providers and their compliance with the NDIS Code of Conduct and NDIS Practice Standards receives and responds to concerns, complaints and reportable incidents about NDIS providers, including abuse and neglect of NDIS participants educates, guides and provide best practice information to NDIS providers conducts investigations and enforcement actions coordinates nationally consistent NDIS worker screening with states and territories. -
Our work with NDIS participants, providers and workers is guided by these aims:
Regulates and Registers NDIS providers monitors NDIS providers and their compliance with the NDIS Code of Conduct and NDIS Practice Standards. Receives and Responds to concerns, complaints and reportable incidents about NDIS providers, including abuse and neglect of NDIS participants educates, guides and provide best practice information to NDIS providers Conducts investigations and enforcement actions coordinates nationally consistent NDIS worker screening with states and territories.
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Our work with NDIS participants, providers and workers is guided by these aims:
NDIS participants have choice, control and dignity. NDIS participants are empowered, informed, protected consumers who exercise their rights to quality services.NDIS providers uphold participants’ right to be free from harm.People with disability, NDIS providers and workers will be supported to access education, development and capacity building.Restrictive practices are reduced and eliminated through monitoring and education.Collecting and analysing unique NDIS data will help to identify trends and changes in the NDIS market. It will identify emerging benefits and risks, service delivery trends, and quality issues that help governments shape the NDIS over time.Information is shared with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.The National Disability Insurance Scheme Act 2013 sets out the functions of the NDIS Commission and quality and safeguarding obligations in the NDIS.
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The NDIS Commission and the NDIA:
The NDIS Commission is independent of the NDIA, but they both play a part in delivering the NDIS.
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The NDIA:
provides individualised plans for people with disability coordinates service bookings, payments and access to plans for providers receives complaints about NDIS funding and plans detects and investigates allegations of fraud.
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The NDIS Commission:
Looks at the safety and quality of supports and services funded by the NDISGuides providers and works to follow the Code of Conduct and NDIS practice standards looks at fair pricing for NDIS-funded supports and servicesGuides providers in using behaviour management plans to reduce restrictive practicesReceives and actions complaints from people with disability who have concerns about the safety and quality of NDIS funded supports and services.The NDIS Commission does not regulate the NDIA. Complaints about the NDIA or participant plans should be made directly to the NDIA.